GOING ABOVE AND BEYOND: TRANSFORMING THE KUDA EXPERIENCE
The Advanced Customer Experience (CX) training course empowers participants with the skills to deliver exceptional customer service, exceed client expectations, and elevate the overall customer journey. This course delves into advanced CX strategies, teaching participants to anticipate customer needs, enhance customer interactions, resolve issues proactively, and create lasting customer loyalty.
Skills / Knowledge
- Customer Service Excellence
- Customer Journey Mapping
- Proactive Problem Solving
- Customer Needs Anticipation
- Client Relationship Management
- Professionalism
- Self-management
- Customer Empathy
- Positive Attitude
- Effective Communication
- Active Listening
- Adaptability
- Conflict Resolution
Earning Criteria
Required
Basic Customer Experience Training
Advanced Customer Experience