GOING ABOVE AND BEYOND: TRANSFORMING THE KUDA EXPERIENCE

Mary Adewumi

The Advanced Customer Experience (CX) training course empowers participants with the skills to deliver exceptional customer service, exceed client expectations, and elevate the overall customer journey. This course delves into advanced CX strategies, teaching participants to anticipate customer needs, enhance customer interactions, resolve issues proactively, and create lasting customer loyalty.

Skills / Knowledge

Customer Service Excellence
Customer Journey Mapping
Proactive Problem Solving
Customer Needs Anticipation
Client Relationship Management
Professionalism
Self-management
Customer Empathy
Positive Attitude
Effective Communication
Active Listening
Adaptability
Conflict Resolution

Issued on

August 26, 2024

Expires on

Does not expire

Earning Criteria

Required

course

Basic Customer Experience Training

exam

Advanced Customer Experience